All goods are shipped from our studio in Dakar, Senegal. We offer worldwide shipping on all goods with DHL express at a flat rate of $25. A tracking number will be provided via email for all orders. Processing time for orders is 5-7 business days. After which, delivery can be expected within 5-7 business days following an email confirmation for your order. If ÉLUWA receives no communication from you within 10 days of delivery, regarding any problems with goods, you are deemed to have received your goods in full working order and with no problems.
If goods haven’t been received within 10 working days, please contact us at hello@eluwastudio.com as soon as possible. Be sure to also contact your local DHL agency with your tracking number for additional assistance to locate your package.
