Returns
All sales are final and returns are not accepted at this time. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate and resolve the issue.
Damaged Items
Due to the delicate nature of our goods, candles can sometimes arrive damaged if improperly handled while in transit to you. In the unfortunate event that an item arrives damaged, please photograph and document the incident within three (3) days of receipt. Submit photos of item damage/defect and full packaging via email to hello@eluwastudio.com and we will be happy to resolve the issue.
Exchanges
We only accept exchanges for damaged items. If you would like to exchange your item please contact us at hello@eluwastudio.com
